Privacy Policy

Effective Date: 3 December 2024

Chordwalk.com (referred to as "we," "our," "us," or "Chordwalk") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services. By using Chordwalk.com, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services. This includes:

1.1 Personal Information

Information you provide directly, such as:

  • Name

  • Email address

  • Payment information (processed securely through third-party providers)

  • Contact information

1.2 Non-Personal Information

Data automatically collected when you use our website, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited, time spent, and interactions with the site

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyze website usage, and tailor content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Process transactions and deliver products

  • Send updates, newsletters, and promotional materials (with your consent)

  • Respond to inquiries and customer service requests

  • Comply with legal obligations

  • Prevent fraudulent or unauthorized activities

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Trusted third parties who assist in delivering our services (e.g., payment processors, email providers).

  • Legal Authorities: When required by law or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

4.1 General Rights (Applicable Worldwide)

  • Access your information

  • Correct inaccurate or incomplete information

  • Request deletion of your information

  • Object to or restrict data processing

  • Opt-out of receiving marketing communications

4.2 Additional Rights (GDPR - European Union Residents)

  • Data portability: Receive a copy of your data in a structured, machine-readable format

  • Withdraw consent for data processing (where consent was given)

  • File a complaint with a supervisory authority

4.3 Additional Rights (CCPA - California Residents)

  • Know what personal data we collect and how it's used

  • Request disclosure of categories and specific pieces of personal information

  • Opt-out of the sale of personal information (though we do not sell personal data)

5. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure. Please take precautions to safeguard your login credentials.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

7. International Data Transfers

If you access Chordwalk.com from outside the country where our servers are located, your information may be transferred to, stored, or processed in a country with different data protection laws. By using our website, you consent to such transfers.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Chordwalk.com is not intended for use by children under 13 years old (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Continued use of our website constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: hello@chordwalk.com